I. Background

The client, John Brice, is a designer from Australia who designed a showroom for a mining company. When choosing the screen and wire mesh products, he hoped that the products could match the overall design style of the showroom, and at the same time be weather-resistant, corrosion-resistant and aesthetically pleasing. After market research, he chose AHL brand corten steel screens and wire mesh.

II. Customer Demand and Communication

In the process of communicating with the customer, we learned that John had high requirements for the quality, appearance and installation methods of the products. He hoped that the screen could present a simple and generous design style, and at the same time have better ventilation and sunshade function. For the wire mesh, he required sufficient strength and corrosion resistance to withstand the harsh conditions of the mining environment.

III. Product Program and Quotation

In response to the customer's needs, we provided a variety of corten steel screen solutions and recommended suitable wire mesh products for him. In order to meet the customer's needs for ventilation and sunshade, we added the element of shutters to the screen design, which enables the screen to regulate light while maintaining ventilation. For the wire mesh, we chose materials with high strength and good anti-corrosion properties to ensure that it can be used for a long time in a mining environment.

During the quotation stage, we provided the client with a detailed quotation, including the material, specification, quantity, unit price and installation cost of the product. Considering the customer's budget and needs, we provided the customer with a preferential program, which eventually led to the signing of the contract.

IV. The Contract Signed and Implementation

After confirming the intention to cooperate, both parties signed the contract. In order to ensure the timely delivery and installation of the products, we keep close communication with the customer and report the progress regularly. During the production process, we strictly control the quality of the products to ensure that each product meets the customer's requirements.

V. After-sales Service and Customer Feedback

After the delivery of the products, we provide customers with perfect after-sales service, including regular return visits, maintenance and so on. The customer is satisfied with our products and services, and thinks that our products not only meet his needs, but also save his cost. He also recommended other customers to us, hoping that we can provide them with quality products and services.

VI. Case Summary and Future Prospect

Through this case, we deeply realize the importance of customer needs. Only by deeply understanding customers' needs and providing professional products and services can we win customers' trust and support. In the future, we will continue to work hard to improve our own strength to better meet customer needs. At the same time, we also need to learn from excellent salesmen, accumulate more experience, often review the cases we have closed and those that did not reach an order, learn from experience and lessons, so that we can become more and more excellent salesmen.

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